Responsible Gaming
62bet is committed to providing a safe, fair, and enjoyable experience. Play within your limits and stay in control at all times.
Our Commitment to You
62bet believes that gambling should always be an enjoyable leisure activity. For the vast majority of players in Bangladesh, placing a bet on cricket or spinning a slot is a form of entertainment — nothing more. However, 62bet also recognises that for a small number of people, gambling can develop into a problem that affects their finances, relationships, and mental wellbeing. That is why responsible gaming is not an afterthought at 62bet — it is a core part of how the platform is built and operated.
62bet provides a suite of responsible gaming tools that every registered player can access directly through their account settings. These tools are designed to give you real, practical control over your play — from capping how much you deposit each week to stepping away from the platform entirely for a defined period. We also have a dedicated support team available around the clock to assist any player who feels their gambling may be getting out of hand. No question is too small and no concern will be dismissed.
Age Restriction — 21+ Only
62bet strictly enforces a minimum age of 21 for all players. This is a non-negotiable requirement that applies to every account, every game type, and every payment transaction on the platform. Players must be at least 21 years of age to register, deposit, play, or withdraw on 62bet. This rule applies equally to players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and every other region of Bangladesh.
During the account verification process, 62bet may request proof of age in the form of a government-issued photo ID. If a player is found to be under 21, their account will be permanently closed, any funds held will be returned minus any winnings generated while underage, and the account will be flagged to prevent re-registration. If you suspect a person under 21 has registered on the platform, please contact [email protected] immediately.
Tools to Stay in Control
Every 62bet account comes with access to five practical responsible gaming tools. You can activate or update these tools at any time by contacting the support team.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your 62bet account. Once you reach your limit, no further deposits will be accepted until the period resets. Limits take effect immediately when set and can only be reduced without a cooling-off period — increasing a limit requires a mandatory review.
Set a maximum duration for each gaming session. When the limit is reached, you will receive a notification and be prompted to log out. This tool helps prevent extended unplanned play sessions and keeps you aware of how much time you are spending on the platform.
Take a short break from the platform by activating a cooling-off period of 24 hours, 48 hours, or up to 30 days. During this period your account remains open but you cannot log in, place bets, or make deposits. This is ideal if you feel you need a brief pause without committing to a longer self-exclusion.
Request a full self-exclusion from 62bet for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion your account is locked and cannot be reactivated until the exclusion period has fully expired (or at all, in the case of permanent exclusion). All promotional communications are also suspended immediately.
Request a full activity statement showing your deposit history, withdrawal history, net win/loss figures, and total time spent on the platform over any date range. Having clear visibility of your gambling activity is one of the most effective ways to stay grounded and make informed decisions about your play.
Recognising Problem Gambling
Problem gambling does not always look the same. For some players it begins gradually — a few extra bets to chase a loss, staying on the platform longer than planned, or finding it difficult to walk away even when the fun has stopped. Being honest with yourself about the following signs can make an important difference.
If you recognise any of the following in yourself or someone close to you, consider using one of the responsible gaming tools available on 62bet or reaching out to our support team.
- Spending more money on gambling than you can afford to lose.
- Borrowing money or selling possessions to fund gambling.
- Gambling to escape stress, anxiety, depression, or personal problems.
- Feeling unable to stop gambling even when you want to.
- Chasing losses — continuing to bet in an attempt to recover money already lost.
- Lying to family or friends about how much time or money you spend gambling.
Recognising these signs early gives you the best chance of addressing the issue before it affects your financial stability, your relationships, or your mental health. It is never too early — or too late — to ask for help.
How to Activate Responsible Gaming Tools
Requesting any of the responsible gaming tools described on this page is straightforward. Follow these steps:
- Log in to your 62bet account using your username and password.
- Navigate to Account Settings and look for the Responsible Gaming section.
- Select the tool you wish to activate — deposit limit, session limit, cooling-off, or self-exclusion — and follow the on-screen prompts.
- If you experience any difficulty or prefer to speak with a person, contact the 62bet support team by email at [email protected] and they will handle your request promptly.
Responsible gaming tool requests are processed immediately. Once a self-exclusion or cooling-off period is active, it cannot be cancelled or shortened by the player — this is a deliberate safeguard. If you are in crisis, do not wait to contact our support team at [email protected].
Deposit Limits in Detail
62bet's deposit limit tool allows you to define the maximum total amount you can deposit across a rolling daily (24-hour), weekly (7-day), or monthly (30-day) window. All deposits are processed in Bangladeshi Taka (BDT), and the limit applies regardless of the payment method used — whether that is bKash, Nagad, Rocket, Upay, or a card. Once a limit is set, you will see a running total of your remaining allowance each time you initiate a deposit.
Reducing your deposit limit takes effect immediately. If you wish to increase a previously set limit, a mandatory 7-day cooling-off period applies before the increase becomes active — this ensures that impulsive decisions made in the heat of a session cannot immediately undermine the protection you have already put in place.
Time-Out and Self-Exclusion
A time-out (also referred to as a cooling-off period) is a short voluntary break from the platform. It is designed for players who recognise they need a pause but do not believe they have a serious gambling problem. Time-outs are available in durations of 24 hours, 48 hours, 72 hours, 7 days, or 30 days. During a time-out you cannot access your account, and all promotional messages are paused.
Self-exclusion is a more serious, longer-term measure for players who feel their gambling is becoming a genuine problem. When you self-exclude, your account is fully locked, you are removed from all marketing lists, and your details are flagged internally to prevent re-registration during the exclusion window. Self-exclusion periods available at 62bet are: 6 months, 12 months, 24 months, and permanent.
Please be aware that self-exclusion on 62bet applies only to the 62bet platform. If you feel you need broader support across multiple platforms, we strongly encourage you to reach out to qualified mental health professionals or support services in Bangladesh who specialise in gambling-related concerns.
Protecting Young People
If you share a device with family members — including younger siblings, children, or teenagers — 62bet strongly recommends using device-level parental controls or browser-based content filtering to prevent underage access to gambling platforms. Bangladesh Standard Time (BST, UTC+6) gaming is available 24 hours a day, which means unsupervised device access at any hour carries a risk if younger users are in the household.
Never share your 62bet account credentials with another person. Your username and password are personal to you. If 62bet detects multiple users sharing a single account, the account will be suspended pending investigation. Protecting your login details is both a terms-of-service requirement and a responsible gaming best practice.
Tips for Playing Safely
- Set a budget before you start each session and stick to it, regardless of the outcome.
- Treat every amount you deposit as entertainment spend — money you are prepared to lose and will not chase.
- Take regular breaks. Set a timer and step away from the screen every 30–60 minutes.
- Never play when you are tired, stressed, under the influence of alcohol, or in an emotionally vulnerable state.
- Keep gambling as one of many leisure activities, not your primary source of entertainment or income.
- Use the activity statement tool to review your play history monthly and check that your spending aligns with your budget.
Get Support
If you feel that gambling is no longer enjoyable, or that it is causing stress, financial difficulty, or conflict in your personal life, please do not hesitate to contact the 62bet support team. Our team is available around the clock and all communications are handled confidentially. You will never be judged for asking for help — reaching out is a sign of strength, not weakness.
Write to us at any time. We respond to all responsible gaming enquiries as a priority and can walk you through activating any of the tools described on this page.
[email protected]Play Responsibly with 62bet
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