Privacy Policy
How 62bet collects, uses, stores, and protects your personal information when you use our platform.
1. Introduction
62bet is committed to protecting the privacy and personal data of every player who uses its online casino and sports betting platform. This Privacy Policy explains what personal information 62bet collects, why it is collected, how it is used, who it may be shared with, and what rights you have in relation to your data. This Policy applies to all users of the 62bet website and mobile interface, regardless of how they access the platform.
By registering for an account or continuing to use the 62bet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the platform. This Policy is published in English and that version shall be the authoritative text in the event of any dispute.
2. Information We Collect
62bet collects two categories of personal data: information you provide directly, and information collected automatically when you use the platform.
- Identity information: full legal name, date of birth, and nationality.
- Contact information: email address, phone number, and residential address.
- Account credentials: username and encrypted password hash (62bet does not store plain-text passwords).
- Identity verification (KYC) documents: government-issued photo ID, proof of address, and proof of payment method, where required.
- Financial information: transaction history, deposit and withdrawal amounts, and the payment method identifiers associated with your account (e.g. bKash or Nagad mobile number, last four digits of a card).
Information collected automatically when you use the platform includes:
- Device and technical data: IP address, browser type and version, operating system, device model, and unique device identifiers.
- Usage data: pages viewed, session duration, navigation paths, game activity, bet history, and betting patterns.
- Cookie data: session cookies, preference cookies, and analytics identifiers. See Section 7 for full cookie details.
3. How We Use Your Information
62bet uses personal data for the following purposes:
- Account management: creating and maintaining your player account, verifying your identity, and processing deposits and withdrawals.
- Platform operation: providing access to casino games, sports betting markets, and all associated services.
- Regulatory compliance: fulfilling KYC, anti-money-laundering (AML), and responsible gaming obligations, including age verification.
- Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, unauthorised access, and other prohibited conduct.
- Communications: sending account-related notifications (e.g. deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional offers and bonuses.
- Platform improvement: analysing aggregated usage data to improve the performance, reliability, and user experience of the platform.
4. Legal Basis for Processing
62bet processes personal data under one or more of the following legal bases:
- Contractual necessity: processing required to provide the services you have signed up for, including account management and payment processing.
- Legal obligation: processing required to comply with applicable laws and regulations, including KYC and AML requirements.
- Legitimate interests: processing for fraud detection, security, platform improvement, and analytics, where those interests are not overridden by your data protection rights.
- Consent: processing for direct marketing communications, where you have given explicit opt-in consent. You may withdraw this consent at any time by updating your account preferences.
5. Sharing Your Information
62bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data may be shared in the following limited circumstances:
- Game providers: limited technical session data is shared with certified game studios (such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi) solely for the purpose of delivering their games within the 62bet platform.
- Payment processors: transaction data is shared with payment service providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) to the extent necessary to process deposits and withdrawals.
- Legal authorities: personal data may be disclosed to regulators, law enforcement agencies, or courts where required by applicable law or a valid legal order.
- Service providers: limited operational data may be shared with trusted third-party service providers who support platform operations (e.g. cloud hosting, analytics tools, email delivery), all of whom are bound by data processing agreements that prohibit use of your data for their own purposes.
62bet will never sell your personal data to advertisers, data brokers, or marketing agencies. Every third party that receives your data is contractually required to handle it securely and use it solely for the purpose for which it was shared.
6. Payment Data
62bet processes payment transactions in Bangladeshi Taka (BDT) through certified payment service providers. Full card numbers and full mobile banking credentials are never stored on 62bet servers. Where card payments are used, only the last four digits of the card number are retained as a reference identifier. For mobile money services such as bKash, Nagad, and Rocket, only the mobile number associated with the transaction is stored.
All payment data is transmitted over SSL-encrypted connections. 62bet does not have access to the authentication credentials of your bKash, Nagad, or Rocket account — those credentials are entered directly into the payment provider's own interface and are never seen by 62bet systems.
7. Cookies and Tracking Technologies
62bet uses cookies and similar tracking technologies on its platform. Cookies are small data files placed on your device when you visit the site. 62bet uses three types of cookies:
- Essential cookies: required for the platform to function. These cookies maintain your session, remember your language preference, and ensure secure login. They cannot be disabled without breaking core platform functionality.
- Analytics cookies: used to collect aggregated, anonymised data about how players navigate and use the platform, helping 62bet identify performance issues and improve the user experience.
- Preference cookies: store your in-platform settings such as display preferences and notification choices, so you do not need to reconfigure them on each visit.
Most modern browsers allow you to control cookie settings, including blocking or deleting cookies. However, disabling essential cookies may prevent parts of the 62bet platform from functioning correctly. Continued use of the platform without changing your browser cookie settings constitutes consent to our use of cookies as described above.
8. Data Retention
62bet retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, including providing services to you, complying with legal obligations, and resolving any disputes. Account data is generally retained for the duration of your account plus an additional period required by applicable law or regulatory guidelines.
When personal data is no longer required for any lawful purpose, 62bet will securely delete or anonymise it. Transaction records and KYC documentation may be retained for longer periods where required by financial regulation or anti-money-laundering laws. If you close your account, 62bet will retain certain records as required by law, but will cease using your data for marketing or active account management purposes immediately upon closure.
9. Your Rights
As a user of the 62bet platform, you have the following rights in relation to the personal data we hold about you:
- Right of access: you may request a copy of the personal data 62bet holds about you.
- Right of rectification: you may request correction of any inaccurate or incomplete personal data held on your account.
- Right to erasure: in certain circumstances, you may request that 62bet delete your personal data. This right is subject to any overriding legal obligation to retain the data.
- Right to object: you may object to the processing of your data for direct marketing purposes at any time, with no requirement to give a reason.
- Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact the 62bet support team at [email protected]. 62bet will respond to your request within a reasonable timeframe. We may need to verify your identity before processing your request.
10. Security
62bet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data, access controls limiting which staff members can view personal data, and regular security reviews.
While 62bet takes every reasonable precaution to protect your data, no internet transmission or electronic storage system is completely secure. In the unlikely event of a data breach that affects your personal data, 62bet will notify affected users as required by applicable law and take prompt remedial action.
11. Persons Under 21
The 62bet platform is strictly intended for adults aged 21 and above. 62bet does not knowingly collect personal data from persons under the age of 21. If 62 bet becomes aware that personal data has been collected from a person under 21, it will delete that data promptly and close the associated account. If you believe a person under 21 has registered on the platform, please contact [email protected] immediately.
12. Changes to This Policy
62bet reserves the right to update this Privacy Policy at any time. When material changes are made, the updated Policy will be posted on this page with a revised effective date, and a notice will be displayed on the platform. Your continued use of the platform after a revised Policy is posted constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed about how 62bet protects your personal data.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 62bet handles your personal data, please contact our support team. We will respond to all data-related enquiries promptly and in accordance with applicable law.
Email: [email protected]
Your Privacy at a Glance
Five key commitments 62bet makes to every player regarding the handling of personal data.
All data transmitted between your device and the 62bet platform is protected by SSL/TLS encryption. Your personal and financial information travels securely at all times.
62bet will never sell or rent your personal data to advertisers or data brokers. Your information is used solely to deliver and improve the services you have signed up for.
You can request a full copy of the personal data 62bet holds about you at any time by contacting support. We will provide it promptly within a reasonable timeframe.
You may request deletion of your personal data in certain circumstances. Once your account is closed and legal retention periods have passed, your data will be securely and permanently deleted.
Full card numbers and mobile banking credentials are never stored on 62bet servers. Payment data is processed by certified providers including bKash, Nagad, and Rocket under their own strict security standards.
Explore 62bet Safely
Your privacy is protected every step of the way. Visit the 62bet Casino or check our FAQ for answers to common questions about your account and data.